12:08 GMT Update:
We believe all connection issues have now been resolved. Please disconnect and reconnect to try again. If you are still experiencing any issues after doing this please submit a support ticket, let us know the device you are using and any further details.
We are aware of connection issues at the present time. We are working to resolve these issues as soon as possible. We will update this post again as soon as it’s fixed.
We apologise for any inconvenience caused in the mean time and we thank you for your patience whilst we deal with the problem.