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UAE Connection Issues

We are aware of an issue that is effecting connections in UAE.  We do have a working solution for this: PC users: If…

Connectivity issues

Update normal service restored at 23:45 UK Time  If you are still experiencing any connectivity issues, please contact support in the normal…

Conneciton Issue [SOLVED]

14/01/18 10:50GMT UPDATE: This issue has now been resolved. We are aware of an issue effecting connections right now and we are…

Service Connectivity Issue

UPDATE: This issue has now been resolved. We are aware of an issue effecting connections right now and we are working on…

iPad/iPhone OpenVPN Connect v 1.2.6 Issue

If you are using the OpenVPN Connect app (v 1.2.6) on your iPad/iPhone and keep getting disconnected you will need to update…

PPTP Connection Removed in IOS 10 & MAC OSX 10.12 (Sierra)

This announcement is for users of iPad/iPhones already running on, or updating to IOS 10 and Mac users updating, or already running…

Windows Software Issue [SOLVED]

We are aware that there is currently an issue with the Windows application and we are working hard on an update to…

Windows 10 Connection Issue [SOLVED]

We are aware of a current issue with the latest Windows 10 update stopping some users from being able to connect. We…

Problem with your subscription email bug

Yesterday afternoon at approximately 13:30 – 14:00 GMT we experienced a system bug that led to some users being incorrectly emailed regarding…

MAC OSX Yosemite (10.10) Connection Issue

All users that have updated to OSX Yosemite (10.10) or above and have our old Mac app installed (prior to 13/11/14) will need to…