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Windows Software Issue [SOLVED]

We are aware that there is currently an issue with the Windows application and we are working hard on an update to resolve the problem.

We apologise for any inconvenience caused.  In the mean time you can use either of the alternative conneciton methods available for all Windows PC’s – scroll down to the bottom of the standard Windows setup guide & expand the alternative setup tabs to try one of these methods instead.

To get an email update as soon as the new version of the application is ready to download please submit a support ticket with the subject line: WINDOWS UPDATE and we will notify you as soon as its ready.  You can submit a support ticket here:

We appreciate and thank you for your patience whilst we deal with the issue.

UPDATE: 18/05/16 [SOLVED] ———————————–

We are pleased to report we now have a new version of the software that solves this issue. Please uninstall the existing version and reinstall the new version by following the steps below:

1. Very importantly make sure the existing software is not running on your PC – check to see if the small TV icon is present in your task bar area (bottom right of Windows by the clock, you may need to click the expand arrow to see it). If its there right click it and select Exit.

2. Go to Windows Settings then Control Panel and click on Uninstall a program under Programs. Scroll down until you see WatchUKTVAbroad, select it and then click uninstall to run the uninstaller.

3. Login to your My account area on our website, click on the setup on my device button and then download and install a fresh copy for Windows.

If you need a reminder of your login details you can request a reminder email here: